We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to always be fair and reasonable. That’s why we try to make our return policy as hassle-free as possible.
NO RESTOCK FEES
If your order arrives and it is not right, we will fix it.
Not what you expected or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. Please also include the original packing slip with the item or items so that we know who to credit.
Once your return is received and inspected by The Deal Story (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order back to our warehouse.
See below for instructions on where/how to get your return order back to us. Items should not be shipped back without notification; all returns need an RA (Return Authorization) number and will need to be returned to our warehouse.
Return Shipping Options
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
All shipments must be made prepaid; packages shipped COD will be rejected.
Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new product fast!
Order Cancellation / Modifications
If you change your mind, act quickly! We turn around and process orders extremely quickly. Orders can be modified or cancelled only while their status is labeled "Order Processing." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
To most merchandise, TheDealStory offers 1-year warranty returns.
To determine warranty requirements for a specific item, please contact us for assistance. Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. We'll give you the most satisfactory solution, ship a new one FREE or refund, which depends on you. Usually, no need to return the damaged goods.
Step 1: You can request a return authorization number (RA#) with the reason and pictures if possible by email to firstname.lastname@example.org .
Step 2: We'll reply to you with the return address according to the merchandise you order.
Step 3: You have 30 days from the day the RA is issued to return your merchandise so please be sure to ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.
Please retain your return tracking information. TheDealStory.com is not responsible for packages lost during return shipment. You will receive a confirmation email from TheDealStory when your return is processed which will include the full details of refund credited.
Questions / Concerns
If anything is unclear or if you have a special circumstance, give us a shout! We can be reached by phone or shoot us a message at email@example.com .
The Deal Story brings you quality merchandise from brands that you love, all at unbeatable prices. Our longstanding relationships with top retailers across the country make it possible for us to offer you the absolute best selection of closeout merchandise, customer returns, and overstocks, all at the best prices you’ll find online. Our ever-growing, always-changing product selection includes all of the things you need and all of the things you want. Check back often!